How to increase the efficiency of your JIRA communication process – Use case of LiveChat integration
LiveChat is the window showing up on the bottom of the page with friendly invitation to start on-line conversation with the consultant. In InTENSO we have started working on the integration of LiveChat (one of the most popular live chatting systems) with:
- JIRA Service Desk and
They are really simple – while working on mentioned before systems, the user gets a chance to run on-line conversation with the consultant through LiveChat.
The most common use case Problem
Big company has its own helpdesk department, most of its activities are based on dedicated software development. But still, ... Read More
99% of what we do is based on our customers needs (discovered during dedicated development work carried out). There was a need to find a user-friendly frontend to inform people outside of JIRA on what level of commitment the project was. We have provided the opportunity for all issues set in specific JIRA filters to be now synchronized with Trello board, in any manner. The add-on created by us that provides this kind of solution is called: Trello™ Sync.
This whole idea of Trello™ Sync is very simple but it solves very common problems:
- 10+ mln users of Trello™ board ... Read More
Currently the most accepted method of organizing issues is Kanban board.Kanban board
Where all issues are set in columns presenting the order of workflow. In this particular example: to do, in progress and done. It is not hard to guess ... Read More
TestFLO for JIRA is the only software that enables smooth passage from test cases to integrated requirements and defects. What does that mean? To put it simply, test cases are created on the basis of certain requirements. That process includes creating a test specification and a test plan. Test cases are then used to prepare a list of defects. The teams we’ve worked with reported problems with a smooth transition between individual stages. That’s why in this video we explain how to integrate test cases with requirements and defects and how to use broad traceability metrics.
How to integrate test ... Read More
Our clients who handle test management have been asking us about the possibility of transferring test cases from TestLink to TestFLO. Therefore, we decided to create a wizard that makes it possible to do it quickly and easily.
The video explains how it works. Upon opening the wizard there are two steps to follow. The first one, where you fill in individual fields, is fairly intuitive. In the second one, you attach the data file that you previously exported from TestLink. Upon finishing the migration you can move back to previously imported Test Case templates. Our wizard makes it possible all ... Read More
One of the most often used JIRA test management software is TestFLO. During test management it’s often necessary to run the same test cases repeatedly. Especially if you introduce product modifications to functionalities that have already been tested. TestFLO offers the possibility to use the same test specifications for multiple times, which saves time and minimises the risk of error. We have created ‘Reusable Repository of Test Cases’ that you can enable for each project separately. In this video we explain how to use this functionality, and how to create the specification of a single test case.
In order to create ... Read More
Increasingly more companies are ordering projects to be completed the Agile way. Nevertheless, it is important to bear in mind that Agile methodology is a set of best practices in IT project management – not the sole recipe for the successful implementation of a project. Most notably, it should not be applied ‘across-the-board’ for the reason that it is ‘en vogue’.
So it worth to ask yourself the questions:
- How should the contract for the project in Agile look like?
- What aspects of the contract should be thoroughly considered?
- What are key success factors of an Agile project?
One of my previous articles, f. i: „Confluence and other tools improving teamwork” tells about the possibilities of some applications, significantly contributing to team cooperation improvement. These, among others, are Atlassian products: Confluence and HipChat. It’s well known that the level of cooperation in teams directly reflect in the results of tasks and projects. And tools for cooperation are considered to be a strong competitive advantage.
This article is going to present the most significant benefits of the use of such software in the company. But before we get straight to the point, I wanted to remind you that the tool, ... Read More