How to increase the efficiency of your JIRA communication process – Use case of LiveChat integration

LiveChat is the window showing up on the bottom of the page with friendly invitation to start on-line conversation with the consultant. In InTENSO we have started working on the integration of LiveChat (one of the most popular live chatting systems) with:

  • JIRA,
  • JIRA Service Desk and
  • Confluence.
Principles of operation

They are really simple – while working on mentioned before systems, the user gets a chance to run on-line conversation with the consultant through LiveChat.



The most common use case Problem

Big company has its own helpdesk department, most of its activities are based on dedicated software development. But still, ... Read More

JIRA with Trello™ integration – we did it, and it’s called Trello™ Sync

99% of what we do is based on our customers needs (discovered during dedicated development work carried out). There was a need to find a user-friendly frontend to inform people outside of JIRA on what level of commitment the project was. We have provided the opportunity for all issues set in specific JIRA filters to be now synchronized with Trello board, in any manner. The add-on created by us that provides this kind of solution is called: Trello™ Sync.

This whole idea of Trello™ Sync is very simple but it solves very common problems:

  • 10+ mln users of Trello™ board ... Read More

A revolutionary frontend for JIRA, specifically geared towards business

Whilst we have been working on customer assignments, we often receive queries in regards to the simplification of JIRA in terms of use as well as making it more business oriented. That is a natural consequence of an ever increasing number of JIRA users outside IT departments. Hence, our assumption based on this, was that a new frontend for JIRA was required.

Currently the most accepted method of organizing issues is Kanban board.

Kanban board

Where all issues are set in columns presenting the order of workflow. In this particular example: to do, in progress and done. It is not hard to guess ... Read More

TestFLO: How to integrate test cases with requirements and defects?

TestFLO for JIRA is the only software that enables smooth passage from test cases to integrated requirements and defects. What does that mean? To put it simply, test cases are created on the basis of certain requirements. That process includes creating a test specification and a test plan. Test cases are then used to prepare a list of defects. The teams we’ve worked with reported problems with a smooth transition between individual stages. That’s why in this video we explain how to integrate test cases with requirements and defects and how to use broad traceability metrics.

How to integrate test ... Read More

TestFLO: TestLink migration wizard

Our clients who handle test management have been asking us about the possibility of transferring test cases from TestLink to TestFLO. Therefore, we decided to create a wizard that makes it possible to do it quickly and easily.

The video explains how it works. Upon opening the wizard there are two steps to follow. The first one, where you fill in individual fields, is fairly intuitive. In the second one, you attach the data file that you previously exported from TestLink. Upon finishing the migration you can move back to previously imported Test Case templates. Our wizard makes it possible all ... Read More

The 6th version of Issue Templates has been already released

We are proud to announce that the 6th version of Issue Templates has been already released. The very first version of Issue Templates was released a few years ago, now we provide our customers with the most advanced version of the add-on. Currently, when your users create new issues, it can be done in an easier and more efficient way. The full list of changes is pretty long, so I will focus on the most important ones: New version is up to 300% faster You’ll be excited to experience faster templates loading on create screen. Templates caching has been added as well ... Read More

TestFLO: Reusable repository of test cases

One of the most often used JIRA test management software is TestFLO. During test management it’s often necessary to run the same test cases repeatedly. Especially if you introduce product modifications to functionalities that have already been tested. TestFLO offers the possibility to use the same test specifications for multiple times, which saves time and minimises the risk of error. We have created ‘Reusable Repository of Test Cases’ that you can enable for each project separately. In this video we explain how to use this functionality, and how to create the specification of a single test case.

In order to create ... Read More

How to hit home with Agile in IT projects #3

Increasingly more companies are ordering projects to be completed the Agile way. Nevertheless, it is important to bear in mind that Agile methodology is a set of best practices in IT project management – not the sole recipe for the successful implementation of a project. Most notably, it should not be applied ‘across-the-board’ for the reason that  it is ‘en vogue’.

So it worth to ask yourself the questions:

  • How should the contract for the project in Agile look like?
  • What aspects of the contract should be thoroughly considered?
  • What are key success factors of an Agile project?
How should the contract for the project ... Read More

Active Directory Attributes Sync 2.0 for JIRA has been already released

We are proud to announce that Active Directory Attributes Sync 2.0 has been already released. If you have Active Directory in your company, you could use this add-on. It allows to display synchronized from Active Directory user’s data in JIRA in a variety of different ways. A few days ago we released a new version. There are mainly under the hood changes, which are having impact on the solution improvement and stability. For admins we have prepared a configuration wizard enabling the connection to Active Directory in just a few steps. This is also a first release including public REST API methods to get ... Read More

Why it’s worth to invest in a software improving the teamwork?

One of my previous articles, f. i: „Confluence and other tools improving teamwork” tells about the possibilities of some applications, significantly contributing to team cooperation improvement. These, among others, are Atlassian products: Confluence and HipChat. It’s well known that the level of cooperation in teams directly reflect in the results of tasks and projects. And tools for cooperation are considered to be a strong competitive advantage.

This article is going to present the most significant benefits of the use of such software in the company. But before we get straight to the point, I wanted to remind you that the tool, ... Read More